Last updated: 18 October 2026. Published under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020.
1. Grievance Officer
Name: Md Mustafeez Alam
Designation: Grievance Officer, Mehroon Enterprises
Address: Mehroon Enterprises, Deoghar, Jharkhand 814112, India
Email: contact@telecomdistributor.in
Phone: +91 88776 69993
Hours: Monday to Saturday, 10 AM – 7 PM IST
2. How to file a complaint
Email the Grievance Officer with your registered Google email, a description of the issue, and any supporting screenshots or payment references.
3. Timelines
- Acknowledgement within 48 hours of receipt
- Resolution within 30 days, and sooner wherever possible
- Requests to remove unlawful content are acted on within 36 hours of a valid order
4. Escalation
If you are not satisfied with the resolution, you may approach the National Consumer Helpline (1915) or the appropriate consumer forum in Deoghar, Jharkhand.
We record every complaint and its resolution for at least one year.